About The Author: Jithu Jose: He is a seasoned healthcare professional with over a decade and a half of experience in international healthcare services. He holds a doctorate in medical tourism. As a member of the core team that handles India’s largest private healthcare provider’s international engagements, Mr. Jose has been successful in establishing global partnerships for the hospital chain in Africa, the Middle East, and South Asia. He has been an advocate on the role of private healthcare for universal health coverage at the first ever WHO -Afro Health Summit, Kigali and an invited resource to various medical forums in GCC states, S.E Asia and Africa.
Ann Mary Mathew: Her professional life began when she was a counsellor for adolescents and young people; she holds a Master of Science degree in psychological counselling. She conducted her professional studies at Apollo Hospitals as well as hospitals run by non-governmental organisations (NGOs) in the Indian states of Tamil Nadu and Kerala. Ann is a trained psychologist who has led workshops on topics including learning difficulties, stress management and the psychology of adolescents. Ann has been recognised throughout her academic career for her outstanding performance, and she currently serves on the advisory panels of a health education organisations in the GCC states and Bangladesh.
Summary Of The Book:
This book is a collaborative attempt at giving the patient relationship management within the healthcare industry a ‘makeover’. As a psychologist and contributing author, I hope to put a slightly different slant on the topic of ‘Patient Care Model’ in healthcare and look at the service industry of healthcare with a fresh and new perspective. When we discussed this book, our underlying objective was to prepare the clinical and non-clinical teams with relevant concepts of human psychology to develop a patient care model that support healing. The how’s and whys of this approach will unfold as you get through this book.
1. Can you tell us a little about your book?
This book is a collaborative attempt at giving the patient relationship management within the healthcare industry a ‘makeover’. As a psychologist and contributing author, I hope to put a slightly different slant on the topic of ‘Patient Care Model’ in healthcare and look at the service industry of healthcare with a fresh and new perspective. When we discussed this book, our underlying objective was to prepare the clinical and non-clinical teams with relevant concepts of human psychology to develop a patient care model that support healing. The how’s and whys of this approach will unfold as you get through this book.
2. Is there a specific event that inspired this story or was this an out of the blue idea?
The personal experience of the authors within the healthcare ecosystem and their exposure to patient care models.
3. What got you writing in the first place?
The thought that in a otherwise stressful healthcare ecosystem, if the non-clinical team can also be enlightened to their role in healing beyond SOP’s / Job Description on one side and the post covid scenario with ever changing disease pattern.
4. What was your impression of your first draft when you read it?
We were happy to see our thoughts taking shape and we are happy to put across concepts from Ancient Indian medicine to psychology for sharing our thought.
5. Which part of your story connects the most with you? Why?
The empathy factor and it’s our own experience that we have shared with references.
6. What makes your book the one to read?
Well, this is for a perspective and can be a guide for trainers and healthcare managers to tune their service team (especially non clinical team).
7. What was the best advice you got while writing?
To make this interesting to the wider audience.
8. Who’s your all-time favourite author? Which book of his/hers made you fall in love with them?
Paulo Coelho, Sudha Murthy, APJ Abdul Kalam, Shashi Tharoor, Richard Branson, Philip Kotler.
9. What is your evergreen tip to the writers out there?
Express it in print and it feels special.
10. Do you have another plot brewing?
Yes, we are working on a new topic on ‘Patient Perspective’.
Amazon Link: https://www.amazon.in/dp/9357761306?ref=myi_title_dp
